Since 2000, we have been providing innovative outreach services to individuals of all ages, struggling with addiction. Our Outreach Program connects individuals who are struggling with or recovering from substance use issues with outreach workers who have been there, been impacted and/or recovered from addiction themselves.

Working one-on-one with clients, we’re here to listen when they need to talk. We’ll grab a coffee together when they need support, and we’ll help them navigate the system and access community resources across addictions, mental health, social assistance, criminal justice, child protection, and supportive housing.

Umbrella is strategically located throughout our community. From hospitals and clinics to coffee shops, you can find one of our outreach team throughout Greater Victoria.

We have a variety of outreach programs that can be accessed in different ways. Many of our programs can be connected by contacting our office, but we are a part of several teams that have a different intake process.

Umbrella has a team of outreach workers who provide support, understanding and connection to individuals struggling with substance use issues. If you would like the support of an outreach worker, please contact our office to complete a brief intake.

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Salt Spring Island

Every Thursday, an Umbrella outreach worker is on Salt Spring Island, providing supports to residents.
Lesley runs Connections, a drop-in group on Salt Spring on Thursday’s from 10:30 to 11:30 in the Community Services Outreach Building.

To connect with Lesley, pop into Connections or contact our office. 

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The Foundry

Cait, a youth worker from Umbrella works at the Foundry, located at 818 Douglas Street (above Noodle Box) Monday through Thursday from 11am to 4:30pm. Cait is available to youth needing support with substance use issues.

To access Cait’s support, pop into the Foundry or contact our office. 

Corrections

Blake, an outreach worker with Umbrella is working collaboratively with Corrections to provide meaningful support to men transitioning from Wilkinson Road Jail (VIRCC) back into the community. During the week you will find Blake connecting and supporting inmates in VIRCC and helping them with safe discharge planning.

This service is only available to inmates of VIRCC either as a self-referral or from a corrections employee.

RAAC

RAAC, the Rapid Access Addiction Clinic, was created in response to the overdose crisis.

The Rapid Access Addiction Clinic supports people with problematic opioid use who are ready for treatment with Buprenorphine (Suboxone) or Methadone.

Staff from Umbrella are providing outreach support and services at the clinic Monday through Friday.

The RAAC accepts referrals from service providers, doctors, and Island Health, including the Emergency Department, as well as walk in services for those need it.

RAAC is located at 1119 Pembroke Street and is open Monday through Friday from 9-12pm daily.

Pandora Clinic

The Pandora Clinic, located at 922 Pandora, partnered with Umbrella to provide outreach services and support for their patients.

Umbrella’s Angela is on a leave but our Amy stepping in while Angela is gone, and is available Monday through Friday within the clinic to provide a variety of helpful supports that can include referrals, applications, system navigation, support, coffee and conversation.

This service is only available to patients of the Pandora Clinic.

AMCS

AMCS, Addiction Medicine Consult Services, is a team-based approach with physicians providing consultation, assessment and treatment to patients admitted to one of the three area hospitals.

When a patient is admitted to the Royal Jubilee or Victoria General Hospital, their medical team may access the services of AMCS, and if appropriate, the patient will receive these services.

Evan and Lesley, work at the Royal Jubilee, and Robyn works at VGH. All staff provide outreach services to clients while they are in the hospital and they have found this to be an effective and meaningful way to build relationships and continue support after they are discharged.

This service is only accessible by the admitted patient’s medical team.

Emergency Services

In the Emergency Department of the Royal Jubilee Hospital, you will find Conor, an Umbrella outreach worker available to help patients needing to access emergency services.

This important role provides immediate and follow up support to those experiencing problematic substance use issues who attend the emergency room for help.

Referrals are made by the Emergency Department team.

SAMI

SAMI stands for Support for Addictions through Management of Independence and is an intensive case management team created by Island Health.

The SAMI team works intensively with clients who frequently seek help at hospital emergency rooms, aiding with psychiatric emergencies and detox. Comprised of a team lead, nurses, social workers, and Umbrella outreach workers, Nicole and Mike (Amy is working at Pandora temporarily), the team shares a common mandate to provide support at a vulnerable time. Each member of the program builds relationships and maintains connections to clients following their hospital visit for continued support and independence.

The SAMI team can only accept referrals made by emergency room staff.